Essential Duties and Responsibilities:
- Sales Process: To achieve the sales objectives established by management.
Duties & Expectations
- Utilize the Saratoga Homes sale and marketing process to achieve the conversion of a potential customer into a Saratoga Homes homeowner to track prospective home buyers and maintain communication in order to sell and close a Saratoga Home.
- Regularly use and update sales tools and sales aids to provide evidence to the benefits of owning a Saratoga Home.
- Keep an up-to-date file of competitive information to insure superior knowledge (of the competitive marketplace) over consumers.
- Report regularly to management any changes to existing competing programs and new programs that come on line for increased competitive awareness.
- Follow the Saratoga Homes sales paperwork procedures in all sales transactions to insure a quality paper trail.
- Organize complete customer files for easy reference to all written transactions with each customer.
- Maintain communications with Realtors in the market area to keep Saratoga Homes ‘top of mind’ when looking for inventory suitable for their client.
- Generate Realtor traffic through ongoing marketing efforts (phone, email, and other methods deemed suitable by Saratoga Homes).
- Notify Realtors of current inventory, promotional pricing and contests.
- Achieve targeted broker co-op sales objectives for assigned community.
Self-generating traffic by implementing communication strategies for:
- Homebuyer referrals.
- Chamber of Commerce.
- Relocation specialists.
- Literature distribution to local merchants, corporations and area house of worship locations.
Post purchase agreement follow through:
- Educate the customer on the sequence of events during the purchase process and the requirements that they must fulfill prior to completion of the home.
- This will create better understanding and prevent “surprises” that lead to consumer dissatisfaction.
- To work in conjunction with the Construction Managers (CM) regarding a home buyers concerns and to follow the process of the construction of the new homes.
- To assist the division office in scheduling color selections, inspections, a home buyer’s walk-through and closing date.
- Monitor a customer’s existing home sale, if a “home to sell contingency” exists.
- To work with the mortgage company in coordinating the loan application and help the home buyer through the new home loan process.
- To work with the title company providing the necessary information needed in closing a new home sale.
First Impressions:
- To upkeep the model home park which the Marketing Manager (MM) is assigned.
- Guarantee a positive first impression to each home inside and outside.
- Communicate (via the Model Home Inspection Form) any action required to VP of Sales (VPS) & Construction Manager (CM).
- Insure work is completed promptly.
- Tour all neighborhood grounds regularly to prevent an impaired first impression (parking lot, sidewalks, parkway, streets, etc.).
- Communicate any problems with respect to the presentation to management to insure prompt attention.
- Organize the sales office to be efficient and to present a professional image without clutter and confusion.
- Adhere to the division’s policy regarding “hospitality” for visitors.
Sales Office Coverage:
- Ability to work consistently a 50 – 60 hour plus work week, including weekends.
- Be prepared to service walk in customers at office by 10:00 am daily until dark with two days off during the week.
- Customer service is to be provided prior to or after published hours, if necessary.
- To perform other duties as assigned by the Vice President of Sales (VPS)
Job Type:
- Full-time
Required experience:
- Sales experience mandatory (2 years)
Required Language:
- English and Spanish
Computer skills:
- Microsoft Office
Required education:
- High school or equivalent