Legal

Privacy Policy

Last Reviewed: [09/11/2026]

We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and our information practices, meaning how and why we collect, use, disclose, sell, share, store, and retain your personal information in connection with https://www.saratogahomestexas.com/ and our other affiliated websites. It also explains your rights in relation to your personal information and how to contact us or the applicable state attorney general in the event you have a complaint or request.

We collect, use, and are responsible for certain personal information about you. For California consumers, we are subject to the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA). We are responsible for your personal information as a “business” under the CCPA/CPRA. For consumers in Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia, we are subject to relevant privacy laws of those states respectively (see Section 10. Consumers in other States: Your Rights). Differences in privacy laws will be illustrated throughout. This policy applies to information we collect on the Website and communications originating from the Website and does not apply to information collected by us offline.

If you do not agree with our privacy policy and practices, your choice is not to use the Website. By accessing or using the Website, you agree to this privacy policy. This policy may change from time to time (see Changes to This Privacy Policy). Your continued use of the Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Key Terms. It would be helpful to start by explaining some key terms used in this policy:

We, us, our	Saratoga Corporate Management Group, LLC
Our website	https://www.saratogahomestexas.com/
Personal information	Any information relating to an identified or identifiable individual
Sensitive Personal Information	Personal information revealing a consumer’s social security number, driver’s license and passport numbers, account numbers and credentials, precise geolocation, racial or ethnic origin, religious beliefs, or union membership, personal information concerning a consumer’s health, sex life, or sexual orientation, contents of a consumer’s mail, email and text messages where the business is not the intended recipient, genetic data, biometric information, or citizenship and immigration status We also treat as sensitive, where applicable, personal data revealing citizenship or immigration status, genetic or biometric data processed for the purpose of uniquely identifying an individual, and personal data collected from a consumer known to be a child.
Our Products and Services	The design, construction, and sale of new single-family homes in the Austin, El Paso, Houston, and Killeen, Texas areas. This includes home, community, and floor plan information, tour scheduling, warranty service requests, realtor and trade partner registration, and links to affiliated mortgage services.

Personal Information We Collect About You. We may collect and use the following personal information, including sensitive personal information, that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household: This section, together with the descriptions of our purposes, sharing, and retention below, serves as our notice at collection of the categories of personal information (and sensitive personal information) we collect, the purposes for which each is used, whether each is sold or shared, and how long each is retained.

Categories of Personal Information	Specific Types of Personal Information Collected
Identifiers (e.g., a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers)	We may collect information such as your name, email address, and telephone number.
Information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, their name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information	We may collect information such as your name, telephone number, email address, company name, and any additional information you may provide to us via our forms on the website such as the Get in Touch form or Tour scheduling form.
Account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account	None
Characteristics of protected classifications under California or federal law	None
Commercial information (e.g., records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies)	Records of the home you purchased or are considering (e.g., property address and closing date) submitted through our testimonial form or in the course of our relationship with you. Testimonials, including your name, purchased property address, closing date, metro area, sales representative, and testimonial text may be published publicly on the Website. Warranty request forms which may include name, closing date, email, phone, home address, city, region, community, issue type, and issue description.
Biometric information	None
Internet or other electronic network activity information (e.g., browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement)	While visiting the website, cookies put on your browser may collect information that may be personal information including information across sessions and on your browser and internet device such as information on other websites visited by the user with targeting cookies. Additionally, cookies may be used to identify known users. The user of the website has the ability to control the cookies used via consent preferences on the website and cookies are further described in the Cookie Policy. These cookies include cookies added by Google (Analytics, Ads/DoubleClick, Tag Manager, reCAPTCHA), Tawk.to, Madhive (advertising pixel), and Calendly.. These cookies may be deactivated by the user. These cookies and other tools may collect information such as IP address, device and browser data, pages visited, and referring websites.
Geolocation data	We collect information on where website visitors are located to better offer Our Products and Services, but this information is not tied to personally identifiable information. For clarity, we do not collect precise geolocation.
Audio, electronic, visual, thermal, olfactory, or similar information	None
Professional or employment-related information	When applying for a career with us on our website, you may provide us professional or employment related information so we can make employment decisions. Additionally, we may collect from you if you are a realtor or trade partner information such as brokerage, buyer timeline, price range, metro areas, home feature preferences, company, and specialty.
Education information, defined as information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (FERPA)	None
Inferences drawn from any of the information identified above to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes	None
Racial or ethnic origin, religious or philosophical beliefs, union membership, or citizenship or immigration status	None
Contents of a consumer’s mail, email, and text messages unless the business is the intended recipient of the communication	None
Genetic data	None
Processing of biometric information to uniquely identifying a consumer	None
Health information	None
Sex life or sexual orientation	None

If you do not provide personal information required to provide Our Products and Services to you, it may delay or prevent us from providing Our Products and Services to you.

How Your Personal Information is Collected. We collect personal information from the following categories of sources:

You, directly in person, by telephone, text, or email and/or via our website including information we did not request that you send to us
Cookies on our website placed by us and third parties; see our Cookie Policy https://www.saratogahomestexas.com/cookie-notice/ for additional information on our Cookies and how to control your cookie preferences
- The cookies are provided by third party services including, e.g., Google Analytics, Google Ads, Tawk.to, Madhive, and Calendly. As noted at the beginning of this Privacy Policy, the Privacy Policy does not cover how these third party services collect and use your personal information. To the extent you are concerned about how these third party services collect and/or use your personal information, we encourage you to review their privacy policies located on their respective websites. If you are unable to locate their privacy policies, please contact us using the information below and we will assist you in locating the aforementioned privacy policies. The cookies allow us to collect Personal Data regarding Consumers’ online activities over time and across non-affiliated web sites, mobile applications, or online services, as applicable, for the purpose of using such Personal Data to predict Consumer preferences or interests to deliver advertising, including targeted advertising, to a computer or device based on the preferences or interests inferred from such Consumers’ online activities.
From our third party partners such as Google, Tawk.to, Calendly, Madhive, Lasso CRM, SimpleTexting, Bunny.net, OpenStreetMap, and Point B Communications, and
Information you provide through the Live Chat. Our Website includes an interactive live chat feature designed to assist visitors with navigation, product questions, and general customer support. When you engage with the chatbot, the content of your communications—including questions, messages, and any information you voluntarily provide—may be collected and processed to help us respond to your inquiry, improve the chatbot’s functionality, and enhance your overall experience on the Website. The live chat is operated by a third-party service provider acting on our behalf. Please be aware that your interactions with the chatbot may involve the collection of personal information, such as your name, email address, contact details, or any other information you choose to share. We advise you not to submit sensitive personal information through the chatbot unless it is necessary for resolving your request. Your communications through the live chat may be monitored, recorded, stored, and processed by us and our third-party chat provider in order to respond to your inquiry and improve our services; by using the live chat you acknowledge this notice. Please do not share sensitive personal information through the chat.
Our IT and security systems, including:
Automated monitoring of our websites and other technical systems, such as our computer networks and connections, CCTV and access control systems, communications systems, email, and instant messaging systems

How and Why We Use Your Personal Information. Under data protection laws, we can only use your personal information if we have a proper reason for doing so. As described further in Section 5 below, when we need to share your personal information for limited reasons described in this Section 4, we only share your personal information (as necessary) with the third parties specified in Section 5. Some examples of how we use your personal information are as follows:

To comply with our legal and regulatory obligations
For the performance of our contract with you or to take steps at your request before entering into a contract (e.g., providing information to you on Our Products and Services prior to entering into an agreement for Our Products and Services)
For our legitimate interests or those of a third party –or–
Where you have given consent

A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.

The table below explains what we use (process) your personal information for and our reasons for doing so:

What we use your personal information for	Our reasons
To prevent and detect fraud against you or Saratoga Homes	For our legitimate interests or those of a third party, i.e., to minimize fraud that could be damaging for us and for you
Gathering and providing information required by or relating to audits, inquiries, or investigations by regulatory bodies	To comply with our legal and regulatory obligations
Ensuring business policies are adhered to, e.g., policies covering security and internet use	For our legitimate interests or those of a third party, i.e., to make sure we are following our own internal procedures so we can deliver the best service to you
Operational reasons, such as improving efficiency, improving Our Products and Services, training, and quality control	For our legitimate interests or those of a third party, i.e., to be as efficient as we can so we can deliver the best service for you at the best price Responding to inquiries and scheduling home tours Processing warranty service requests
Ensuring the confidentiality of commercially sensitive information	For our legitimate interests or those of a third party, i.e., to protect trade secrets and other commercially valuable information To comply with our legal and regulatory obligations
Statistical analysis to help us manage our business, e.g., in relation to our financial performance, customer base, product range or other efficiency measures	For our legitimate interests or those of a third party, i.e., to be as efficient as we can so we can deliver the best service for you at the best price Reviewing job applications and making hiring decisions Registering realtors and trade partners
Preventing unauthorized access and modifications to systems	For our legitimate interests or those of a third party, i.e., to prevent and detect criminal activity that could be damaging for us and for you To comply with our legal and regulatory obligations
Updating and enhancing customer records	To comply with our legal and regulatory obligations For our legitimate interests or those of a third party, e.g., making sure that we can keep in touch with our customers about existing orders and new products Sending text messages, including appointment confirmations, to people who opt in
Marketing our services and those of selected third parties to: · Existing and former customers · Third parties who have previously expressed an interest in our services · Third parties with whom we have had no previous dealings	For our legitimate interests or those of a third party, i.e., to promote our business to existing and former customers as far as legally permitted. Otherwise, we only process your data if we have your consent. Measuring advertising and serving targeted ads Publishing customer testimonials on the website

Who We Share Your Personal Information With. We routinely share personal information with:

Our affiliates
Other third parties we use to help us run our business, such as marketing agencies or website hosts
Third parties approved by you

We only allow our service providers to handle your personal information if we are satisfied, they take appropriate measures to protect your personal information.

We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.

We may also need to share some personal information with other parties, such as potential buyers of some or all of our business or during a re-structuring. We will typically anonymize information, but this may not always be possible. The recipient of the information will be bound by confidentiality obligations.

Personal Information We Sold or Shared. We do not sell your personal information in exchange for money. However, our use of advertising and analytics cookies and similar technologies to deliver targeted advertising may constitute a “sale” and/or “sharing” of personal information under the California Consumer Privacy Act, and a “sale” and/or processing for “targeted advertising” under the other state privacy laws described in this policy. You have the right to opt out of this activity. To exercise it, use our “Do Not Sell or Share My Personal Information” / “Your Privacy Choices” link, adjust your preferences in our cookie consent tool, or enable a recognized universal opt-out signal such as the Global Privacy Control (GPC), which we honor as a valid opt-out request.
Categories of Personal Information We Disclosed for a Business Purpose. In the preceding 12 months, we may have disclosed the following categories of personal information for a business purpose:

Identifiers
Information that identifies, relates to, describes, or is capable of being associated with, a particular individual
Customer records information (California Civil Code 1798.80)
Commercial information
Internet or other electronic network activity
Geolocation data (approximate)
Professional or employment-related information

How Long Your Personal Information Will Be Kept. We will keep your personal information while we are providing Our Products and Services to you. Thereafter, we will keep your personal information for as long as is necessary, unless you have consented for us to retain your personal information for longer:

To respond to any questions, complaints or claims made by you or on your behalf
To show that we treated you fairly –or–
To keep records required by applicable national laws and/or regulations

We will not retain your personal information for longer than necessary for the purposes set out in this policy. Different retention periods apply for different types of personal information. We keep your personal information only for as long as necessary for the purposes described in this policy. To decide how long to keep it, we consider the amount, nature, and sensitivity of the personal information, the reasons we collected it and whether we still need it for those reasons, and any legal, tax, accounting, or regulatory requirements that apply to us. When we no longer need your personal information, we securely delete or anonymize it.

When it is no longer necessary to retain your personal information, we will delete or anonymize it.

California Consumers: Your Rights Under the CCPA/CPRA. You have the right under the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA), and certain other privacy and data protection laws, as applicable, to exercise free of charge.

Disclosure of Personal Information We Collect About You	You have the right to know, and request disclosure of: · The categories of personal information we have collected about you, including sensitive personal information · The categories of sources from which the personal information is collected · The categories of third parties to whom we disclose personal information, if any –and– · The specific pieces of personal information we have collected about you Please note that we are not required to: · Retain any personal information about you that was collected for a single one-time transaction if, in the ordinary course of business, that information about you is not retained · Reidentify or otherwise link any data that, in the ordinary course of business, is not maintained in a manner that would be considered personal information –or– · Provide the personal information to you more than twice in a 12-month period
Disclosure of Personal Information Sold, Shared, or Disclosed for a Business Purpose	In connection with any personal information we may sell, share, or disclose to a third party for a business purpose, you have the right to know: · The categories of personal information about you that we sold or shared and the categories of third parties to whom the personal information was sold or shared –and– · The categories of personal information that we disclosed about you for a business purpose and the categories of persons to whom the personal information was disclosed for a business purpose You have the right to opt-out of the sale of your personal information or sharing of your personal information for the purpose of targeted behavioral advertising. If you exercise your right to opt-out of the sale or sharing of your personal information, we will refrain from selling or sharing your personal information, unless you subsequently provide express authorization for the sale or sharing of your personal information. We recognize and honor opt-out preference signals, including the Global Privacy Control (GPC), as a valid request to opt out of the sale or sharing of your personal information for the browser or device from which the signal is sent.
Right to Limit Use of Sensitive Personal Information For residents of states other than California, where required by applicable law we will obtain your opt-in consent before processing sensitive data, rather than offering only a right to limit its use.	You have the right to limit the use and disclosure of your sensitive personal information to the use which is necessary to: · Perform the services or provide the goods reasonably expected by an average consumer who requests those goods or services · To perform the following services: (1) Helping to ensure security and integrity to the extent the use of the consumer’s personal information is reasonably necessary and proportionate for these purposes; (2) Short-term, transient use, including, but not limited to, non-personalized advertising shown as part of a consumer’s current interaction with the business, if the consumer’s personal information is not disclosed to another third party and is not used to build a profile about the consumer or otherwise alter the consumer’s experience outside the current interaction with the business; (3) Performing services on behalf of the business, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services on behalf of the business; and (4) Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by the business, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by the business –and– · As authorized by further regulations You have a right to know if your sensitive personal information may be used, or disclosed to a service provider or contractor, for additional, specified purposes.
Right to Deletion	Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will: · Delete your personal information from our records –and– · Direct third parties to whom the business has sold or shared your personal information to delete your personal information unless this proves impossible or involves disproportionate effort Please note that we may not delete your personal information if it is reasonably necessary to: · Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us · Help to ensure security and integrity to the extent the use of the consumer’s personal information is reasonably necessary and proportionate for those purposes · Debug to identify and repair errors that impair existing intended functionality · Exercise free speech, ensure the right of another consumer to exercise their right of free speech, or exercise another right provided for by law · Comply with the California Electronic Communications Privacy Act · Comply with Federal law · Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent · Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us · Comply with an existing legal obligation –or– · Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information
Right of Correction	If we maintain inaccurate personal information about you, you have the right to request us to correct that inaccurate personal information. Upon receipt of a verifiable request from you, we will use commercially reasonable efforts to correct the inaccurate personal information.
Protection Against Retaliation	You have the right to not be retaliated against by us because you exercised any of your rights under the CCPA/CPRA. This means we cannot, among other things: · Deny goods or services to you · Charge different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties · Provide a different level or quality of goods or services to you –or– · Suggest that you will receive a different price or rate for goods or services or a different level or quality of goods or services Please note that we may charge a different price or rate or provide a different level or quality of Our Products and Services to you, if that difference is reasonably related to the value provided to our business by your personal information. We may also offer loyalty, rewards, premium features, discounts, or club card programs consistent with these rights or payments as compensation, for the collection of personal information, the sale of personal information, or the retention of personal information.
Right to Non-Discrimination	You have the right not to be discriminated or retaliated against for exercising any of your privacy rights under the CCPA.

Consumers in other States: Your Rights. Residents of the following states have similar rights as California Residents. These states include Depending on your state of residence, you may also have the right to opt out of the processing of your personal data for targeted advertising and for “sales” (as described in Section 6), and to opt out of profiling in furtherance of decisions that produce legal or similarly significant effects concerning you. To exercise these rights, use the methods described in this policy or our “Do Not Sell or Share My Personal Information” / “Your Privacy Choices” link.

The Colorado Privacy Act.
The Connecticut Data Privacy Act.
The Delaware Personal Data Privacy Act.
The Indiana Consumer Data Protection Act.
The Iowa Consumer Data Protection Act.
The Kentucky Consumer Data Protection Act.
The Maryland Online Data Privacy Act.
The Minnesota Consumer Data Privacy Act.
The Montana Consumer Data Privacy Act.
The Nebraska Data Privacy Act.
New Hampshire.The New Hampshire Data Privacy Act.
New Jersey.The New Jersey Data Privacy Law.
The Oregon Consumer Privacy Act.
Rhode Island.The Rhode Island Data Transparency and Privacy Protection Act.
The Tennessee Information Protection Act.
The Texas Data Privacy and Security Act.
The Utah Consumer Privacy Act.
The Virginia Consumer Data Protection Act.

How to Exercise Your Rights. If you would like to exercise any of your rights as described in this Privacy Policy, you may also call us at phone number: (915) 855-1005 or email us at mailto:privacy@saratoga-homes.com.

Please note that you may only make a CCPA/CPRA-related data access or data portability disclosure request twice within a 12-month period. For other jurisdictions in the United States as listed above, the consumer has a right to request personal information be disclosed in a common file format at least once within the 12-month period.
If you choose to contact us directly by website/email/phone/in writing, you will need to provide us with:
Enough information to identify you
Proof of your identity and address –and–
A description of what right you want to exercise and the information to which your request relates
We are not obligated to make a data access or data portability disclosure if we cannot verify that the person making the request is the person about whom we collected information or is someone authorized to act on such person’s behalf.
Any personal information we collect from you to verify your identity in connection with your request will be used solely for the purposes of verification.

Right to Appeal. If we decline to take action on your request, we will notify you of our decision, and the reasons for it, within the applicable response period described in this policy. You have the right to appeal that decision. To appeal, contact us within a reasonable period after you receive notice of our decision, using the contact information in the “How to Exercise Your Rights” section, and clearly state that you are appealing a decision on a prior privacy request. There is no charge to submit an appeal. Within sixty (60) days of receipt of your appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for our decision. If we deny your appeal, you may submit a complaint to the Texas Attorney General through the online mechanism available at [https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint/consumer-privacy-rights] or by writing to the Office of the Attorney General, Consumer Protection Division, P.O. Box 12548, Austin, TX 78711‑2548. If you are a resident of another state whose privacy law provides a right to appeal, you may likewise appeal as described above and, if your appeal is denied, contact your state’s attorney general.
Keeping Your Personal Information Secure. We have appropriate security measures in place to prevent personal information from being accidentally lost or used or accessed in an unauthorized way. While we have employed security technologies and procedures to assist safeguarding your personal information, no system or network can be guaranteed to be 100% secure.
Changes to This Privacy Policy. We may change this privacy policy from time to time–when we do, we will inform you via our website by updating the privacy policy on this page and change the data at the top of this page.
Third-Party Partners Privacy Policies. While the privacy policy covers your use of our website, the actions of our third-party partners are governed by their own privacy policies. Tawk.to privacy policy is available at https://www.tawk.to/privacy-policy/. Our other third parties listed in Section 3 have privacy policies available on their websites.
Text Message Communications. By providing your mobile phone number to us (via the live chat or Get in Touch feature), you consent to receive text messages from us or our service providers. These text messages may be sent using automated dialing systems. You understand that message and data rates may apply based on your mobile service plan, and you are responsible for any charges incurred. You may opt out of receiving text messages at any time by replying “STOP” to any text message you receive from us, or by contacting us using the methods provided in this policy. After opting out, you may continue to receive text messages for a brief period while your request is processed. Your consent to receive text messages is not a condition of Our Products and Services, and you may revoke this consent at any time without affecting Our Products and Services. Standard message frequency may vary based on your interactions with us and business needs. We obtain your express written consent at the time you provide your number and disclose the approximate message frequency (which may vary). Your consent is not obtained through pre-checked boxes and is not a condition of purchasing any product or service.
How to Contact Us. Please contact us by post, email, or telephone if you have any questions about this privacy policy or the information we hold about you.

Our contact details are shown below:

Our contact details:

Saratoga Corporate Management Group, LLC 12300 Montwood Drive

El Paso, TX 79928

(915) 855-1005

privacy@saratoga-homes.com

Do You Need Extra Help? If you would like this notice in another format (for example: audio, large print, braille) please contact us (see “How to contact us” above).

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